Featured

a Server & a Bartender

I’m a server and I’m on call. I anticipate being called into work because at least one person will have the July Fifth Flu (hangover). I am correct. I am called in. I am working a double.

But…

I have had this project in mind to create this virtual space for people who work in bars and restaurants. And for people who eat and drink and are curious about their servers. I will be interviewing Hawaii folks who work in the service industry.

Working a double gave me an opportunity to chat with one of our bartenders, Thea. July 5th was Thea’s last day at Gordon Biersch Honolulu and she was kind enough to let me try out this Aloha SIN thing. Thanks Thea!

This slideshow requires JavaScript.

Mahealani means full moon

Mahealani means full moon and it looks like she’s carrying one!

What’s le story behind your name?

Mahealani means full moon.

This seems apt for Mahea, now. Her pregnant body and fair complexion have a luminous quality.

Is Mahea a family name, like are you named after someone?

No, my parents just chose it because they liked it. But it turns out that I was born on the full moon. Sounds to me like her parents were catching some seriously mana magic when they chose Mahea’s name.

 Where you grad?

I grew up in Washington State. Puyallup High School  & Windward Community College.

Oh yeah? I lived in Seattle for a while. Where did you grow up?

Tacoma.

No way! I love Tacoma!  Have you been to Frisko Freeze and Bob’s Java Jive and Harbor Lights?

I definitely went to Frisko Freeze after school. The shakes and fries!

How long have you lived in Hawaii?

Six years. My Mom is from Hawaii and Dad is from Washington. Growing up I would come to visit my family and cousins and everyone would get together and I would be so sad to leave.

Did you feel like you stuck out in Washington or were different because you’re hapa?

No, not really. The only thing that felt different is that I would go to the halau to dance on Saturdays and all of the other girls at school were playing soccer or softball and doing regular things.

What’s the story behind your tattoo?

I was in dance, both ballet, and hula, from the time I was five years old through high school. So it’s a part of me.

Current position?

Server at Gordon Biersch about to take disability leave

What was your previous job?

One of my restaurant jobs was at Tiki’s back in my single days. It was fun, a little too much fun.

Favorite Restaurant that you never worked at.   

Sarento’s at the top of The Ilikai

What do you like to do when your feet hurt?

Pedicure.

What do you wish customers knew?

I wish customers knew how much goes on behind the scenes to make a lunch or dinner happen. And I wish people understood that kindness goes a long way. I like the customers who are friendly and make me laugh. 

What was one of your best or most surprising experiences as a server?

Well…it was a Saturday night and a 10-top table kept growing and growing as people were drinking and hanging until it became like a 30-top. Near the end of the evening, everyone wanted separate checks and some guys took off without paying their tab. But then some people at the table who were also servers paid off the tabs and gave me extra tip money. So, it ended up being a good night after all.

I find this kind of story to be so true. Servers are the best customers.

Most embarrassing moment?

Let me set up Mahea’s answer a little. Gordon Biersch is a massive waterfront restaurant. It has two bars, an inside bar and an outside bar. It has two separate dining areas associated with each bar. The outside cocktail bar area also has a legit stage and sound system.

Bands perform on Wednesdays, Fridays, and Saturdays. The Saturday night band – Funkshun plays ’80s covers – awesome renditions of bands like Aerosmith and Journey and Bon Jovi. Things get a little rowdy. There are always folks, who, a few drinks in relive their glory days. They can’t help but get up and dance! – to Paradise City -where the grass is green and the girls are pretty!

The size and L shaped layout of Gordon Biersch make it possible for someone to be at the restaurant without you even knowing they are there. But then maybe, if you’re a server, in the span of running around you might eventually discover that someone you know reliving their glory days. Cuttin’ a rug. Dancing at your workplace. This was the case for Mahea.

Mahea was serving. Running to the bar to pick up beer and sodas. Running to the kitchen to pick up food. Running to tables to refill drinks. She had some tables near the cocktail section. And there she looks up. And nuh-uh. No way. Who is there dancing to the ’80s reliving his glory days? Her father.

Dad! So embarrassing!

Which leads us to Mahea’s future as a parent.

What’s it like to be a server who is also pregnant?

Well, I’m lucky. I’ve had an easy pregnancy. My baby is healthy. I’m healthy. I’m lucky. Waiting tables is a very physical job. People don’t always realize that. And it’s hard to not work at the pace I am used to.

Some servers, when they have a moment between tables, will sit still. One guy, who no longer works at GB, used to stand under the TVs and watch the game. Mahea is NOT that kind of server. She’s always working. If there’s time between customers, she’s polishing dishes or rolling silverware. She’s not the stand around kind of person.

It’s hard to not work at the pace I’m used to, but six weeks off of work isn’t very much time with our baby. So, I’m trying to hang on to my last day of work until I start my disability for as long as possible.

I know you’re wondering…Mahea’s partner, Josh, has a good day job. And they have the classic restaurant-work and Monday – Friday work life situation. They don’t see each other awake often enough, but they try to have at least one day a week together. And if you live in Hawaii you know, things are expensive. So, most of the time, everyone’s got to work to their limit. So, Mahea as she carries dishes and pitchers of iced tea, is also carrying around their baby.  

What’s it like to be in the public eye while you’re pregnant?

Sometimes people don’t notice.

Mahea is thin but her belly is big!

But most of the time customers are nicer. They want to talk about my pregnancy. They ask the same questions like – How far along are you? Is it a boy or a girl?

Don’t know.

Sometimes people ask weird questions. Like this one guy asked if I was happy about being pregnant and said he wished his girlfriend were pregnant. Okay, guy, weird. And TMI. Generally, though people are nice and I enjoy talking about being pregnant.

Mahea’s tattoo is a ballet dancer. Dancing is a part of her. I’m willing to bet. Some day sooner than she expects. She and Josh will be dancing and their kid will look up at them and think. You guys are so embarrassing. Ahh. The circle of life.

Good luck and congratulations Mahealani and Josh!

 

 

Six Weeks

IMG_3585

I’m psyched Mahea said yes to being interviewed! She is planning on taking a leave with her TDI  (Temporary DISABILITY Insurance) soon and will be out for six weeks, so I’m glad we’ll carve out some time to chat before she takes her disability leave. Mahea’s disability is she’s PREGNANT! In some ways #luckwelivehawaii because not every state requires employers to provide 6 weeks of Family Medical Leave when she will receive 58% of her massive income. On the other hand, lucky you live Japan, Canada, United Kingdom, Germany, Australia, New Zealand, Poland, Bosnia, Ukraine, Croatia, Romania, Portugal, etc. etc. etc. where much more than six weeks is provided. I’m looking forward to chatting with her about what it’s like to be a pregnant server and her life and ideas beyond her current status as pregr server.

Thea’s Last Day

THEA

It’s Thea’s last day at Gordon Biersch. Our shifts are pau (over), so we’re taking some time to chat. She’s moving on to Roy’s at Turtle Bay, which will drastically improve her commute. And you know traffic and parking. The struggle is real! She strikes me as a warm and classy. She almost always has a plumeria in her hair. I imagine her starting her mornings looking for the perfect flawless plumeria – as is right for the Goddess of Light. We’re going to miss her here!

 

What’s le story behind your name?

Thea is a Greek name meaning the goddess of light.

Where you grad?

Punahou

Current position?

Bartender (daytime) at Gordon Biersch

What was your previous job?

Server at Gordon Biersch

Future position or aspiration?

Bartender at Roy’s at Turtle Bay Roy’s Beach House (*when we spoke it was her last day, so she is now at Roy’s go see her there!)

How did you get into the restaurant industry? How did you become a bartender?

My mom used to come here (Gordon Biersch) and she thought this would be a good place to work, so I started as a server. Then Rick, who used to be a manager here…Did you meet Rick? He was the one the set me up to train as a bartender.

Favorite Drink

Thea is twenty. So, she doesn’t drink.

I can make a mean Manhattan. My Mom’s favorite drink is a Woodford Reserve Manhattan. One of my personal favorites too!

Favorite Restaurant that you never worked at.                                       

Shokudo

Favorite item at le restaurant.

Spicy Tuna Crispy Rice and Teriyaki-Chicken Quesadilla

What do you like about bartending?

Bartending is the best job. I’m always meeting people. Folks who hang out at the bar like to Talk-Story. We talk story. And when you’re busy you feel like da bomb because you’re multitasking, remembering orders for your customers, making drinks for your customers and making drinks for the servers and making sure your own customers are getting their orders and bussing and washing glasses and ringing in checks. Feels good to juggle all that.

What’s the worst part of bartending?

You’re running the show. So if you’re off your game, you throw everyone off. It’s a lot of responsibility. As a server, this is one of the things that make Thea an awesome bartender. She cares about the service not only to her own customers at the bar but for the servers and the restaurant. This. Is. Not. A universal trait.

There’s the technical aspect of bartending and the memory aspect too. That’s not bad, but it’s a lot.

Perfect day off?

A day at the beach.

What’s your favorite beach?

Sorry folks, I am not putting that on the internets. Get too crowded. You’re going to have to ask her in person if you want to know!

What do you wish customers knew?

How many steps it takes to get an order. I think if people had a better idea of what goes into getting their order to them they would have a better appreciation of the work and sometimes what they’re asking for. Everyone should work in the service industry.

Lots of nods of agreement for that comment.

Where’d you get your purple lei?

Jasmine’s (one of my awesome co-workers!) daughter made it. It started as a crown lei.

***

I order some food before I start my evening shift. Thea gets ready to go. There are hugs and photos and good lucks and promises that when she’s twenty-one, she’ll come back for a visit.